No minimum order value
Where we deliver
We offer standard delivery to physical street addresses in all nine South African provinces. Please provide a complete street address, postal code and a contact number. We do not currently offer international delivery or delivery to PO boxes and private bags.
How much delivery costs
Standard domestic delivery costs R0.00 on every order, regardless of order value. There are no standard-delivery handling or fuel surcharges. The checkout shows the final order total before payment. We do not offer paid express delivery at present.
When to expect your order
Allow approximately 1–2 working days for processing after payment confirmation and 2–5 working days in transit, for a usual total of 3–7 working days. Working days exclude weekends and South African public holidays. These are planning estimates, not guaranteed delivery appointments.
Remote locations, severe weather or unusual operational delays may take longer. We will notify you of a material delay and discuss an updated estimate or cancellation and refund where appropriate. If we cannot serve an address, we will tell you and offer a full refund rather than impose an unagreed surcharge.
Dispatch and receipt
Dispatch follows confirmed payment. Delivery details and tracking information, where provided by the appointed courier, are sent to your order contact details. Please make sure someone can receive the parcel. We remain responsible for the goods until delivery to you or your nominated recipient.
Missed deliveries and damaged parcels
Contact us if you miss a delivery so we can agree the next step before any additional arrangement. If a parcel appears damaged, record the condition and contact us as soon as practical. Reporting promptly helps us investigate and does not shorten your statutory rights.
Address changes and returns
Call us promptly to request an address change before dispatch. For returns, follow our Returns & Refunds policy and obtain routing instructions before sending goods. The registered office is not automatically the returns or collection location.
Call +27 53 927 3891 for assistance. Our current email is [email protected] (test address, not monitored). Please use the phone for help until our live support email is announced.